Frequently Asked Questions

Yes, we are fully licensed and insured drone operators with CAA certification. We maintain all necessary qualifications and stay updated with the latest regulations to ensure safe and legal operations.

We primarily operate within a 30-mile radius of Newcastle upon Tyne, but we're happy to travel further for specific projects. Additional travel fees may apply for locations outside our primary service area.

Our standard turnaround time is 3-5 working days for edited content. We also offer expedited services for time-sensitive projects. The exact timeline will be discussed and agreed upon before the project begins.

We monitor weather conditions closely and will reschedule if conditions are unsuitable for safe drone operation. There's no additional charge for weather-related rescheduling, and we'll work with you to find the next available suitable date.

We use professional-grade drones equipped with high-resolution cameras capable of capturing 4K video and high-quality still images. Our equipment is regularly maintained and updated to ensure the best possible results.

Yes, we can provide raw footage upon request. However, we recommend our edited content as it's professionally color-graded and optimized for your specific needs. Both options can be discussed during project planning.

The process starts with an initial consultation to understand your needs. We'll then provide a detailed quote, and once accepted, we'll schedule the shoot. A deposit is required to secure the booking, with the balance due upon delivery.

Yes, we carry comprehensive insurance coverage including public liability insurance. We can provide insurance certificates upon request for specific projects or locations.

Yes, we have the necessary permissions and qualifications to operate in urban areas. However, specific locations may require additional permissions or risk assessments, which we'll handle as part of the project planning.

We deliver content in industry-standard formats suitable for your needs. This typically includes high-resolution video files (4K/1080p) and high-resolution images. We can accommodate specific format requirements upon request.